Customer Care
Customer Care
We're Here to Help
At IAMME Gear, every piece tells a story of heritage, identity, and purpose. We're committed to providing exceptional customer service from the moment you place your order until it arrives at your door.
If you have any questions, our team is happy to assist you.
Contact Us
Email: support@iammegear.com (Update this if you're using another email.)
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 3:00 PM EST
Sunday: Closed
We aim to respond to all inquiries within 24–48 business hours.
Order Status
Once your order has shipped, you'll receive a confirmation email with tracking information.
If you haven't received your tracking information within 3–5 business days, please contact us and we'll be happy to assist.
Shipping Information
• Orders are typically processed within 2–5 business days.
• Delivery times vary depending on your location.
• During product launches, holidays, or special promotions, processing times may be slightly longer.
Returns & Exchanges
We want you to love your purchase.
If you're not completely satisfied, please review our Refund Policy for eligibility and return instructions.
Returns must meet our return policy requirements before they can be approved.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging
We'll work quickly to resolve the issue.